9ubet Privacy Policy

9ubet is a trusted online gaming and sports betting platform in Bangladesh. Protecting the privacy of our users is a core part of our responsibility. This Privacy Policy ("Policy") explains how 9ubet collects your personal information, the purposes for which that information is used, who it may be shared with, and how you can maintain control over your information.

This policy applies to our website and all associated services. Please read this privacy policy carefully before using 9ubet's services. Continuing to use the services will be considered as your agreement to the terms of this policy.

We process your information in compliance with applicable laws and regulations, and keep your data secure using industry-standard security measures including SSL encryption.

2. Types of Collected Information

9ubet collects different types of information for various purposes. Below is a detailed description of the types of information we collect:

2.1 Registration and Identity Information

• Full name, date of birth, and nationality
• Valid email address
• Preferred username and password (stored in encrypted form)
• National ID card or passport details (for age and identity verification)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or bank account numbers (for verified transactions)
• Deposit and withdrawal history
• Transaction amounts and dates
• Bank statements or mobile banking screenshots where applicable

2.3 Technical and Usage Information

• IP address and device identification
• Browser type and operating system
• Pages visited, click patterns, and session duration
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

• Content of conversations made via live chat or email
• Details of complaints or support tickets
• Your feedback or reviews about our services

3. Methods of Collecting Information

9ubet collects your information in the following ways:

• Directly provided: Information you voluntarily give during registration, login, deposits and withdrawals, or support.
• Automatically collected: Through cookies, log files, and web beacon technology while you use our platform.
• From third parties: Necessary verification information from payment processors or fraud prevention services.

4. Purposes of Using Information

9ubet uses collected information for the following legitimate purposes:

4.1 Service Operation

We use your information to create and manage your account, process transactions, maintain gaming history, and ensure the distribution of rewards and bonuses.

4.2 Identity and Age Verification

9ubet strictly follows a 21+ age policy. We use identity information to verify age at registration and to comply with Anti-Money Laundering (AML) regulations.

4.3 Security and Fraud Prevention

We analyze technical information to ensure account security, detect suspicious activity, and prevent fraud.

4.4 Service Improvement

We analyze information by reviewing user experience to improve the platform's game selection, payment methods, and overall service quality.

4.5 Communication

We contact you to provide important account-related notifications, security alerts, and support services you have requested.

4.6 Responsible Gaming

Information is used to monitor patterns in your gaming behavior to identify problematic behavior early and to implement responsible gaming measures.

5. Information Sharing and Disclosure

9ubet does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Partners: Transaction-related information is shared with the relevant payment providers to process bKash, Nagad, Rocket, and bank transfers.
• Game Providers: Limited information necessary for game operation may be shared with Pragmatic Play, Evolution Gaming, JILI, Spribe, and other selected providers.
• Legal Requirements: Information may be provided in accordance with valid legal directives from law enforcement agencies or regulatory authorities.
• Security Services: Technical information may be shared with trusted security partners to prevent fraud and ensure cybersecurity.

Data Protection Agreements (DPAs) are signed with all third parties and they may use the information only for the specified purpose.

6. Cookie Policy

Cookies are small text files that our website stores on your device. 9ubet uses the following types of cookies:

6.1 Essential Cookies

These are essential for the basic functioning of the platform. They are used to maintain login sessions, keep transactions secure, and for security verification. These cookies cannot be disabled, as they are necessary for the site to work properly.

6.2 Functionality Cookies

These cookies are used to remember your preferences (such as language selection) and to provide a personalized experience.

6.3 Analytics Cookies

These cookies are used to collect analytical data to understand how users use our platform and to improve service quality. The collected data is aggregated for statistical purposes and is not personally identifiable.

You can block cookies by changing your browser settings. However, disabling certain cookies may affect some functions of the platform.

7. Data Retention Period

9ubet retains your personal information only for as long as it is necessary for the purpose it was collected, or as required by applicable law.

• Active Account Information: Complete information is retained for as long as the account is active.
• Financial Transaction Records: Retained for the applicable period even after account closure to meet legal requirements.
• Communication Logs: Retained for a specified period for support quality improvement and dispute resolution.
• Inactive Accounts: After a prolonged period of inactivity, information may be deleted or anonymized subject to prior notice.

8. Data Security Measures

9ubet has put in place multiple layers of security measures to keep your information safe:

• SSL/TLS Encryption: All data transfers between the website and server are protected by SSL encryption.
• Password Hashing: Your password is never stored directly — industry-standard hashing algorithms are used.
• Two-Factor Verification: Additional verification may be required for suspicious logins or transactions.
• Regular Audits: The security team regularly tests the system and any vulnerabilities identified are resolved quickly.
• Access Controls: Only authorized staff are given access to the information they need for a specific purpose.
• Data Backup: Regular encrypted backups are maintained to prevent data loss.

9. Your Rights

As a registered user on the 9ubet platform, you have the following rights:

9.1 Right to Know

You have the full right to know what information we hold about you. You can contact the support team to request a copy of this information.

9.2 Right to Correction

If any of your information is incorrect or incomplete, you have the right to request a correction. You can make this change through account settings or via support.

9.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained in the case of legal obligations or ongoing disputes.

9.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted, such as when the accuracy of the information is under dispute.

9.5 Right to Lodge a Complaint

If you feel we are not handling your information correctly, you can contact us directly. We take all complaints seriously, investigate them thoroughly, and work toward a quick resolution.

To exercise these rights, contact our support team: [email protected] — we are available 24 hours a day, 7 days a week.

10. Protection of Minors

9ubet strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any information from minors. An age verification process is conducted at registration, and if a user is identified as a minor, the account is closed immediately and the associated information is deleted.

If you believe a minor is using our platform, please contact us immediately.

11. Policy Changes

9ubet reserves the right to update this privacy policy from time to time as needed. For significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the page

Continuing to use the platform after an update will be considered as your agreement to the revised policy. We therefore recommend visiting this page regularly.

12. Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us:

Our privacy team processes all requests as quickly as possible. Our goal is to earn your trust and ensure a safe and transparent gaming environment.

To learn more about responsible gaming, visit our Responsible Gaming page. To learn the complete rules governing our services, read the Terms and Conditions.